Ooh! Aah! Jewelry Return Policy

If you are not satisfied with your purchase, you may return it within the permissible time period. All merchandise must be unworn, undamaged, and in its original packaging. We reserve the right to deny unreasonable repairs, returns, and exchanges.

Online Returns

Items may be returned for a full refund of the purchase price within 15 days of receipt. Unfortunately, we cannot refund shipping charges. Please send an email with your order number to aisha@oohaahjewelry.com explaining why you want to return the item.

Upon approval, you will receive a return number. Please write the return number on the top of the order sheet provided for you with your purchase, and include it with the return item(s). Ship items back to us at:

OAJ
4216 Tennyson Street
Denver, CO 80212

TO AVOID THEFT DO NOT PUT “JEWELRY ON RETURN ADDRESS LABEL. BE
SURE TO PUT “OAJ”

Please keep your tracking information. Ooh! Aah! Jewelry is not responsible for tracking your items or lost packages.

Upon receipt of your return, you will be sent an email confirmation accepting or denying the return. The purchase price will be refunded to the same card with which the items were purchased. No cash or check refunds. Please allow 7-10 days for refunds to clear.

In-Store Returns & Exchanges

Purchases made in-store may be returned for exchange or store credit within 30 days. No refunds will be issued for in-store purchases. Custom jewelry and special orders are non-returnable. All merchandise must be unworn, undamaged, and in its original packaging. Once altered, jewelry is non-returnable. We reserve the right to deny unreasonable repairs, returns, and exchanges.

Online purchases may be returned in-person at our Denver, Colorado store within 15 days of receipt. The purchase price may be refunded to the card with which the items were purchased. Unfortunately, we cannot refund shipping charges. No cash or check refunds. Please allow 7-10 days for refunds to clear.